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Tyro Support currently operates from 0800 - 2000 Monday to Friday with an on-call engineer available at all other times. If our on-call engineer is unable to answer your call immediately, our answering service will take the call. Simply leave a message with your company name, phone number and a brief description and we will call you back as soon as possible.
Tyro Support can help with any aspect of your EFTPOS terminal, from set up and operation to ordering paper rolls. There may be rare instances, related to your network, when you will need to involve your internet service provider or IT technician.
During the following public holiday periods, Tyro Support will operate from 0830 - 1700 with an on-call engineer available at all other times:
25, 26, 29-31 December 2008
1 January 2009
26 January 2009
After reporting the malfunction, Tyro will provide you a voice authorisation service and process each credit card transaction while card and card holder are still present. Tyro will give you a transaction approval number for each transaction to retain.
In the unlikely event that the Tyro Support Desk is inoperative, you can process credit card transactions manually offline using the manual authorisation form. Be careful! Manual transactions carry risks. Go to Fraud Prevention for more information.
Test your
internet connectivity at any time. If you continue to experience
problems, contact your internet service provider or your IT technician.
The terminal should be as easy as a mobile. Just wander through the MENU to discover all the settings. Try out the many options on the web portal.
You can download the Tyro Terminal User Guide for detailed configuration and user information. You can also download the Tyro Online Reporting Manual for help navigating the merchant portal.
Gizmo provides on site service. The installation of a router or terminal will cost just $149 and any additional service at the same site is at a 25% reduced rate.