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Use the Up and Down arrows to scroll through the menu options. Select option >OK. You can also use the keypad to select the number for the appropriate menu option.

Terminal: MENU >Settings >OK >Terminal Info >OK. The terminal will print out a receipt with the version of software you have on your terminal.

Terminal: MENU >Settings >OK >Change password >OK. Using keypad enter current admin password >OK. Using keypad enter new admin password >OK. >OK to accept changes.

Terminal: MENU >Settings >OK >Terminal info >Terminal info prints >Call 1300 966 639 >Provide Merchant ID and Terminal ID to operator or, if a print out is  unavailable, provide terminal 7 digit serial number and your account name >Provide customer card number, expiry date, CVV2 and amount.

Terminal: MENU >Settings >OK >Beep on decline >Enable (to enable warning beep) or Disable (to disable warning beep).

Terminal: MENU >Settings >OK >Enable refunds >Enter admin password >OK >Enable (to enable refunds) or Disable (to disable refunds) >OK.

Terminal: MENU >Settings >OK >Recover Password >OK. Your password will be emailed to the admin email address as shown on the terminal screen.

Terminal: MENU >Settings >OK >Prompt cash out >OK >Enable (to enable prompt for cash out) or Disable (to disable prompt for cash out).

The CVV2 is a security feature for credit or debit card transactions that gives increased protection against credit card fraud when the card is not present.

Click on "Transaction Options" in this Help Menu for important information about the CVV2 number.

Terminal: MENU >Reprint Receipt >OK >Tyro Payments EFTP (for receipt of last transaction) or Giftcard (for receipt of last Gift Card transaction).

Terminal: MENU >Print reports >OK. Select "Summary" for a summary of transaction totals. >Current (current day) or Prior (prior day).
Select "Detailed" for detailed list of all transactions. >Current (current day) or Prior (prior day).

If settlement is not triggered manually, the terminal will automatically settle each day at the default merchant time. The default time is set when the merchant account is created in our system but you can change that time to suit your business needs.

Terminal: MENU >Settings >Settlement time >Enter admin password >OK >Change >Enter new time >OK >OK.

Terminal: MENU >Manual settle >OK >settlement summary report prints >OK to confirm >OK to complete.

BLACK "Menu"
- enter menu functions of terminal
- when entering text, change to uppercase
BLACK "Decimal Point"
- enter decimal point on screen
- when entering text, create a space
RED "Stop"
- cancel a transaction
- exit menu
- no
- when in boot menu: go back one step
YELLOW "Corr"
- turn on terminal
- delete character
GREEN "OK"
- approve a transaction
- OK/Yes

Press the yellow "Corr" key and the terminal will switch on.

Standby mode is a feature on the Xentissimo terminal that allows the terminal to "sleep" when not in use. This preserves the life of the battery. When the terminal is in standby, the screen will appear blank.  To "wake" the terminal, press the yellow ON button.
Note, standby mode is not available on integrated IP EFTPOS terminals.

Terminal: MENU >Settings >Standby Mode >ON to enable standby mode or OFF to disable standby mode >OK.

Standby mode is not available on IP EFTPOS terminals because the terminal must be able to communicate with the POS (cash register) at all times.

If the terminal is not in standby mode, a fully charged battery will last for about 1 day. When standby mode is ON, the battery can last for 2-3 days.

A battery takes approximately 1.5 - 2 hours to go from no charge to fully charged.

The battery can be easily removed following the picture guide on the battery itself. This is also the method for rebooting the terminal: disconnect power (if connected), remove battery and wait for terminal to power off. Replace battery and press yellow ON button to restart the terminal.

To order more paper rolls, please call Tyro Support on 1300 966 639. Paper rolls are provided at no cost.

The mini USB port on the terminal is for use by Tyro to conduct diagnostic testing on the terminal. It is not available for use by merchants.

Swipe card through terminal. Select account type CHQ/SAV, enter amount >OK. Select NO for cash out (if Cash Out prompt has been enabled). Request customer to enter PIN  and press OK. Select Yes or No to print customer copy.

Swipe card through terminal. Select account type CHQ/SAV >OK (leave Amount at 0.00). Select Yes for cash out. Enter Cash Out amount >OK. Request customer to enter PIN and press OK. Select Yes or No to print customer copy.

Swipe card through terminal. Select account type CR. Enter amount >OK. Request customer to sign receipt. Check customer signature is correct then select Yes to approve or No to cancel. Select Yes or No to print customer copy.

TERMINAL: MOTO. Select 1 for Mail order or 2 for Telephone order >OK.
MAIL ORDER: Enter card number (use yellow key for corrections) >OK. Enter four digit expiry >OK. Enter amount >OK. Select Yes or No to print customer copy.
TELEPHONE ORDER: Enter card number (use yellow key for corrections) >OK. Enter four digit expiry >OK. Enter three/four digit CVV2 number >OK. Enter amount >OK. Select Yes or No to print customer copy.

Terminal: REFUND. Enter admin password, press Green OK key. Swipe card. Select account CHQ/SAV/CR. Enter amount >OK.
EFTPOS: Enter PIN >OK. Select Yes or No to print customer copy.
CREDIT: Request customer to sign receipt. Check signature is correct then select Yes to approve or No to cancel. Select Yes or No to print customer copy.

TERMINAL: REFUND. Enter admin password, press Green OK key. Select MOTO. Select 1 for Mail order or 2 for Telephone order.
MAIL ORDER: Enter card number (use yellow key for corrections) >OK. Enter four digit expiry >OK. Enter amount >OK. Select Yes or No to print customer copy.
TELEPHONE ORDER: Enter card number (use yellow key for corrections) >OK. Enter three/four digit CVV2 number >OK. Enter amount >OK. Select Yes or No to print customer copy.

The Card Verification Value (CVV2) is a security feature for credit or debit card transactions that gives increased protection against credit card fraud when the card is not present.

The CVV2 is a 3 or 4 digit number printed on the card or on the signature strip. It should not be confused with the embossed card account number.

Visa, MasterCard, JCB and Diners credit and debit cards have a 3 digit number that is always the last 3 numbers printed on the back signature panel of the card.

American Express cards have a 4 digit number that is printed on the front side of the card above the embossed card account number.

No. The CVV2 number may not be stored by a merchant for any length of time following the original transaction in which the CVV2 was quoted, authorised and completed.

If you are processing a MOTO transaction and have selected "Telephone Order", you will be required to enter the CVV2 number. The terminal will not let you continue with the transaction if no CVV2 is entered.

Pen or PIN is a new technology in the Australian Payments Industry that allows cardholders to choose whether they enter a PIN or use a signature to verify a credit card transaction.

A Personal Identification Number (PIN) is a number allocated by the card issuer or selected specifically by the cardholder and used as verification for transactions. The PIN is specific to the card.

No, customers have the choice to either sign their name or use a PIN. You should ask the customer what they prefer to do.

Your procedures should not change too much. When you ask the customer which account they want to use, they will respond with "credit", "cheque" or "savings".

Ask them to sign for the transaction. Use the normal procedure of pressing the "credit" button, then the "OK" button - if the transaction is approved, ask the customer to sign the sales receipt, as you have done in the past.

The customer needs to contact their financial institution. They will need to use another method of payment to complete the purchase.

The origin of the card makes no difference to how you process a sale. Swipe the card in the terminal and follow your normal procedure and the screen prompts.

Refunds on credit card purchases do not require the customer to use their PIN. You should follow your normal procedure.

No. It is important to remember that when your customers press the "credit" button, they have a choice of signing their name or using their PIN to verify the purchase.

Yes. If the customer's card is enabled with a PIN, the terminal will automatically request the PIN number. The customer will then have the option to enter the PIN or use a signature instead.

Passwords cannot be recovered, only reset. Email Tyro Support with your contact number and company/trading name or call 1300 966 639. The password will be reset and emailed to the registered admin email address.

Merchant Portal: Log in >User management >Choose user >Reset password >Confirm.

Contact your Administrator to have your password reset. You will receive the new password to your registered email address.

Swipe a blank gift card through the terminal. Select "Issue" >OK. Enter your clerk ID >OK. Enter amount (use yellow key for corrections) >OK. Select Yes or No to print a customer copy.

Swipe gift card through terminal (must be an issued card). Select "Purchase" >OK. Enter your clerk ID >OK. Enter purchase amount (use yellow key for corrections) >OK. Select Yes or No to print a customer copy.

Terminal: MENU >Gift Card >OK >Enable add value >OK. Enter your admin password >Enable or disable >OK.

Swipe the gift card through terminal (must be an issued card). Select "Add Value" >OK. Enter your admin password >OK. Enter your clerk ID >OK. Enter amount (use yellow key for corrections) >OK. Select Yes or No to print a customer copy.

Terminal: MENU >Gift card >OK >Balance enquiry >OK. Enter your clerk ID >OK. Swipe the gift card >OK to exit back to main display.

Terminal: MENU >Gift card >OK >Reports >OK. Enter your clerk ID >OK. Select "Today" or "Yesterday" >OK.

Terminal: MENU >Gift card >OK >Void >OK. Enter your clerk ID >OK. Swipe the gift card. Enter Authorisation Response Code (located on receipt of transaction you wish to void) >OK. Select Yes or No to print a customer copy.

To activate the Tyro terminal for ABC gift cards, swipe your ABC merchant activation card through the terminal once and process a $0.05 transaction. Your terminal is now ready to accept ABC gift card transactions.

You will need to contact The ABC Shop head office on 1300 360111 to apply for acceptance of ABC gift cards in your business.

Terminal >MENU >Settings >Terminal info. The terminal will print out details of the IP address and MID.

Click here to download HCN instructions for setting up your PracSoft system to talk to the Tyro EFTPOS terminal. You can also call the PracSoft support line on 1300 788 802.

Terminal >MENU >Transactions >Purchase >Swipe card and proceed with normal EFTPOS/Credit Card transaction.

Tipping is now available on all Tyro EFTPOS terminals that have been upgraded to software version 08.10.00. To check, go to MENU >Settings >OK >Terminal Info >OK. The terminal will print out a receipt with the version of software you have on your terminal.

Terminal:  MENU >Settings >Tipping >choose "Standard" >OK.
To disable Tipping follow the same steps but choose "None". The default setting on all terminals is NONE.

No. When Tipping is enabled, every transaction allows the customer the opportunity to add a tip to the purchase amount.

When the card issuing bank provides advance approval for the purchase amount, this is called a pre-authorisation. An incomplete receipt will print for the customer to fill in, including a space for adding a tip. To finalise the transaction, a tip completion must be conducted on the terminal.

When a pre-authorisation has been obtained, you must conduct a Tip Completion in order to add the tip amount (if any) and complete the transaction.

Terminal:  MENU >Tip Completion >enter admin password > OK> Enter transaction reference (found on receipt or Tip Report) >OK >enter tip amount >OK (if no tip, just press OK). Terminal will show "Approved". Select YES to complete another transaction or NO to return to menu.

At the daily auto-settlement time, the terminal will automatically settle all incomplete transactions for the pre-authorised amount without tip.

IMPORTANT: Tips cannot be added to transactions after settlement. Tip completion must be done before auto-settle or before conducting a manual settlement on the terminal.

Tip Report is a print-out showing all pre-authorised transactions that have not yet been completed. It is a good idea to regularly obtain a Tip Report to ensure that all transactions with tips are finalised before the terminal auto-settle occurs.

Terminal: MENU >Tip Report >OK

Tyro provides paper for your Xenta or Xentissimo terminal AT NO CHARGE. Just call Tyro Support on 1300 966 639.

Charters Paper can arrange personalised paper printed with your logo. Click here for more information. NOTE: Tyro does not supply personalised paper - you would need to deal directly with Charters Paper.

Tyro supplies financial grade paper that is guaranteed to last for 5 years if stored and handled correctly. For more information click here.

If stored or handled incorrectly, thermal paper can quickly deteriorate. See guidelines for correct storage.